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Stakeholder Feedback

Stakeholder Feedback
Q1. In what capacity are you affiliated with Cathay Century Insurance? *單選
Q2.How do you get the information about Cathay Century Insurance's sustainability actions? *複選
Q3. How concerned are you about the following sustainability issues (positive impact incidents)? (Total 12 questions) *
3-1. Providing financial services for vulnerable groups
Notes：In order to ensure vulnerable groups can fully enjoy the basic rights, equality and reasonable convenience of financial services, financial friendly services can eliminate the difficulties of vulnerable groups and enhance the right to use financial services.
3-2. Establishment of a fair customer service system
Notes：The implementation of ethical and transparent services not only ensures that customers' rights are not jeopardized, but also enhances customer satisfaction.
3-3. Enhancing digital financial literacy among colleagues
Notes：Provide digital financial education and training to ensure that practitioners are knowledgeable and competent enough to cope with the digital transformation.
3-4. Employee on-the-job training
Notes：Respecting the differences of our staff, we provide suitable training programs to enable each staff member to develop his/her strengths.
3-5. Occupational health and safety system
Notes：To establish a workplace environment that puts employees at ease, reduces occupational safety risks in their daily work, and provides a sound safety protection system.
3-6. A fair workplace environment
Notes：Not to treat people differently on the basis of race, culture, aptitude, religion, etc., or to give appropriate extra care to minorities/underprivileged groups, so as to ensure that everyone has the same opportunities for development in the workplace.
3-7. Reducing carbon emissions in operational processes
Notes：Energy Conservation and Carbon Reduction are incorporated into operational considerations, and sustainable management are carried out in an efficient and environmentally friendly manner.
3-8. Considering ESG factors in the investment evaluation process
Notes：Incorporating ESG factors into the investment decision-making process avoids capital flows to economic activities with negative environmental or social impacts and supports investment targets with positive benefits.
3-9. Establishment of a comprehensive complaint channel
Notes：Ensure that everyone has a timely, safe, and easily accessible means of communication to speak up for themselves or others when they are victimized.
3-10. Employee salary and benefits
Notes：The Company has clearly defined various salary standards. In addition to the salaries stipulated by law, the Company also offers competitive packages with reference to its peers.
3-11. Establishment of human rights protection policies
Notes：We will make reference to the human rights development trend and follow the human rights norms set by international organizations to formulate human rights protection policies that are in line with the company's needs.
3-12. Set carbon reduction targets aligned with Taiwan’s Net Zero Pathway
Notes：With reference to Taiwan's net-zero path, enterprises should formulate a net-zero strategy and set carbon reduction targets in order to progressively move towards net-zero carbon emissions.
Q4. How concerned are you about the following sustainability issues (negative impact incidents)? (Total 12 questions) *
4-1. Operational disruptions due to climate change
Notes：Failure to respond to climate change in a timely manner results in the Company's operations being exposed to climate entity/transformation risks.
4-2. Enhancement of retirement planning
Notes：Failure to establish a comprehensive employee retirement system may reduce retention rates and affect talent recruitment and the company's reputation.
4-3. Unclear marketing labels or product communication
Notes：The incident of unclear marketing labeling or product communication that damages customers' rights and interests may be penalties Imposed by competent authorities or negative media reports.
4-4. Insufficient management of natural-related issues leading to risks
Notes：Failure to establish a nature-related risk management process may result in a failure to identify relevant risks (e.g., natural disasters, biodiversity, air pollution, etc.) in a timely manner, which may result in losses to the Company.
4-5. Lack of sustainability-related talent
Notes：In the face of climate threats and uncertain climate risks, companies that lack the relevant climate change and sustainability talent may not be able to take forward a low-carbon transformation.
4-6. Occurrence of ESG-related violations (environmental, social, and corporate governance) by investment targets
Notes：Failure to identify ESG risks may result in negative ESG (environmental, social, and corporate governance) events occurring at the investee, which may affect the Company's operations and image.
4-7. Occurrence of ESG-related violations (environmental, social, and corporate governance) by suppliers
Notes：Failure to implement ESG (Environmental, Social, and Corporate Governance) sustainable management by suppliers/contractors with whom the Company works and the occurrence of negative events may affect the Company's image.
4-8. Digital service interruption
Notes：Security incidents, such as enterprise system failures and external hacking attacks, may result in the interruption of business activities or digital services, which in turn may lead to significant business losses.
4-9. Financial risks from inadequate understanding of future climate scenarios
Notes：Failure to manage and assess climate-related risks could result in the investment/lending portfolio being impaired by the associated risks.
4-10. Personal data breach
Notes：Failure to implement data and information security management may result in the leakage of clients' personal information, resulting in a loss of interests.
4-11. Increased compliance costs
Notes：Failure to comply with emerging government regulations in a timely manner will result in additional penalty and operating costs for the Company.
4-12. Violation of governance regulations
Notes：Violation of governance laws and regulations will affect the company's image or increase the cost of penalties.
Q5. Other recommendations and feedback
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