open menuclose menu
search
中
to top
About

Stakeholder Communication and Engagement

About
Stakeholder Communication and Engagement

Stakeholder Engagement Standards

Cathay Century Insurance referenced the five attributes of the AA1000 Stakeholder Engagement Standards (Dependency, Responsibility, Influence, Diverse Perspectives, and Tension) to identify 8 stakeholder categories. We have established diverse channels to collect, analyze, and communicate stakeholder issues of concern to serve as an importance reference for formulation of subsequent management guidelines and implementation plans.

Employees
Government and
Competent Authorities
Channel Partners
Clients
Reinsurance Companies
NPOs/NGOs, Experts,
and Scholars
Collaborating Partners
Suppliers and Contractors

Employees

Significance for Cathay Century Insurance
In response to industry transformation and changing market needs, Cathay Century Insurance recruits, develops, and retains cross-disciplinary talent as part of its operational strategy.
Engagement Methods and Frequency
Labor-management meetings: Convened once every quarter
Employee engagement survey: Once every year
Sexual harassment hotline: When incidents occur
Internal employee discussion section: Occasionally
Cathay Financial Holdings chairman’s mailbox: Occasionally
Education and training: Online and in-person training is organized occasional each year
Cathay Century Insurance Responses
In response to digitalization and sustainable development trends, Cathay Century Insurance offers employees learning resources and cross-departmental development opportunities. Average training hours per employee reached 62.6 hours in 2025.
At the end of 2025, in response to the Ministry of Labor’s adjustment of the minimum wage, we revised relevant compensation and performance evaluation measures for sales personnel to comply with regulations and protect their salary rights.
Note：
Cathay Century Insurance Corporate Planning Department | 11A0000@cathay-ins.com.tw | +886-2-27551299

Government and Competent Authorities

Significance for Cathay Century Insurance
Cathay Century Insurance conducts its business in compliance with laws and regulations established by the government and competent authorities, while continuing to monitor regulatory updates and policy developments related to sustainable development.
Engagement Methods and Frequency
General audits: We regularly report implementations of audit plans
Special audits: Occasionally
General/special financial inspections by competent authorities:At least once every two years/occasionally
Official documents/phone calls/emails: Occasionally
Disclosures on the Market Observation Post System: In accordance with the requirements of competent authorities
Seminars/symposiums: Occasionally
Cathay Century Insurance Responses
Cathay Century Insurance participates in monthly Injury Insurance and Health Committee meetings hosted by the Non-Life Insurance Association of the Republic of China to discuss clauses for insurance products, processes, and regulatory changes, as well as external environmental changes and response measures, to serve as a basis for improving our practices and adjusting our strategies.
Note：
Cathay Century Insurance Corporate Planning Department | 11A0000@cathay-ins.com.tw | +886-2-27551299

Channel Partners

Significance for Cathay Century Insurance
Cathay Century Insurance’s channel partners include external insurance agents and brokers, as well as salespeople from Cathay United Bank and Cathay Life Insurance within the Group. They are key stakeholders in the Company’s business promotion.
Engagement Methods and Frequency
Insurance agent appraisal and scoring: Once a year
Routine meetings:
  1. An average of 5 routine meetings a month with insurance brokers and agents
  2. Insurance business liaison meetings: Once at the beginning and end of every quarter
  3. Non-periodic northern and southern regional manager online meetings
  4. President/unit manager meetings: conduct one mid-year and year-end meetings for both the northern and southern regions
Education and training:
  1. 1-2 certification classes across Taiwan each month
  2. 3-4 coaching classes across Taiwan each month
  3. Occasional CSN education and promotion
  4. Phone calls/emails/meetings with insurance brokers: Occasionally
  5. Group channels: Emails and physical classes: Occasionally
  6. Channel partner contact network: Occasionally
Cathay Century Insurance Responses
Cathay Century Insurance continually optimizes online insurance systems and digital tools while also providing communication channels as well as education and training to help our channel partners enhance customer services.
In 2025, we hosted 82 routine meetings, 18 certification classes, and 11 channel training classes
Note：
Cathay Century Insurance Corporate Planning Department | 11A0000@cathay-ins.com.tw | +886-2-27551299

Clients

Significance for Cathay Century Insurance
Cathay Century Insurance upholds a business philosophy that balances quality with quantity while maintaining stability and pragmatism. We develop products and services according to market and customer needs, and provide associated protection plans in response to different risk scenarios and coverage needs.
Engagement Methods and Frequency
Customer satisfaction surveys: Once a year
Corporate website member center/emailed queries on official website: Occasionally
Official LINE account: Occasionally
Toll-free service hotline/overseas emergency rescue services/24-hour road rescue service hotline/Internet hotline: Occasionally
Smart assistant on official website: Occasionally
Correspondence offices and claims service centers across Taiwan: Occasional phone communications and customer visits
Financial Ombudsman Institution/Insurance Bureau/Municipal customer dispute resolution agencies and other grievance channels: Occasionally
Cathay Century Insurance Responses
Cathay Century Insurance has actively worked to digitalize services in recent years to provide low-carbon and high-efficiency service processes to customers through "digitalization, mobilization, and systemization."
In 2025, overall satisfaction, corporate trustworthiness, and willingness to renew property insurance policies all scored above 5.33 out of 6 points (survey conducted by Focus Survey Research).
Note：
Cathay Century Insurance Corporate Planning Department | 11A0000@cathay-ins.com.tw | +886-2-27551299

Reinsurance Companies

Significance for Cathay Century Insurance
Cathay Century Insurance evaluates retained risks based on risk management mechanisms and plans, and transfers a portion of risks to reinsurance companies as appropriate to diversify risks and support stable operations.
Engagement Methods and Frequency
Phone calls/emails/meetings: Occasionally
Activities/exchange forums: Occasionally
Cathay Century Insurance Responses
To enhance risk identification and response efficiency, Cathay Century Insurance regularly conducts case sharing with reinsurance companies each year and discusses insurance market trends to improve risk management practices.
Note：
Cathay Century Insurance Corporate Planning Department | 11A0000@cathay-ins.com.tw | +886-2-27551299

NPOs/NGOs, Experts, and Scholars

Significance for Cathay Century Insurance
Cathay Century Insurance conducts exchanges and consultations with NPOs/NGOs, experts, and scholars to contribute to research and promotion of various ESG issues related to the insurance industry, thereby strengthening understanding and application of related issues.
Engagement Methods and Frequency
Phone calls/emails/meetings: Occasionally
Activities/exchange forums: Occasionally
Cathay Century Insurance Responses
Cathay Century Insurance worked with NPOs/NGOs and experts to conduct research on insurance products associated with environmental and social issues, and was the first property insurance company to calculate the carbon intensity of automobile insurance and energy insurance products.
Note：
Cathay Century Insurance Corporate Planning Department | 11A0000@cathay-ins.com.tw | +886-2-27551299

Collaborating Partners

Significance for Cathay Century Insurance
Cathay Century Insurance works closely with external collaborating partners to develop insurance products and services that respond to diverse market needs.
Engagement Methods and Frequency
Phone calls/emails/meetings: Occasionally
Activities/exchange forums: Occasionally
Cathay Century Insurance Responses
Hosted 57 traffic safety courses on school campuses with collaborating parties, which reached more than 1,500 people in 2025.
Note：
Cathay Century Insurance Corporate Planning Department | 11A0000@cathay-ins.com.tw | +886-2-27551299

Suppliers and Contractors

Significance for Cathay Century Insurance
Cathay Century Insurance incorporates ESG issues into supplier and contractor selection, collaboration, and management processes to assess their sustainability performance and ensure that their services comply with our sustainability requirements.
Engagement Methods and Frequency
Cathay Financial Holdings supplier conference: Once a year
Phone calls/emails/meetings: Occasionally
Cathay Century Insurance Responses
At present, more than 100 of our suppliers have signed the “Cathay Group Sustainability Value Declaration”; Cathay Century Insurance also uses this mechanism to promote realization of social responsibilities and sustainability targets within our corporate value chain.
Note：
Cathay Century Insurance Corporate Planning Department | 11A0000@cathay-ins.com.tw | +886-2-27551299