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Financial Health

Help the younger generation, elderly, and women engage in financial actions to create financial independence. Use financial education, products, and services to help small and medium enterprises, social enterprises, and disadvantaged groups implement financial inclusion.

Insurance Products and Inclusive Finance

Adhering to the spirit of providing effective and comprehensive services for every group of people, Cathay Century Insurance has incorporated the concept of “financial inclusion” proposed by the United Nations in 2005 into its operations, and has set the direction of financial inclusion for the economically disadvantaged and the elderly to ensure that these disadvantaged groups can enjoy fair financial services.

Sustainable Insurance
01
Total number of policies for sustainability insurance in 2023: 7,112 cases.
Long-term Care Centers Liability Insurance
02
First product in the industry, Long-term Care Centers Liability Insurance, winner of the “Best Product” in the 2020 National Brand Yushan Award .
Micro-insurance
03
Cumulative number of organizations for the underprivileged that insured by micro insurance as of 2023:262
Cumulative amount of micro insurance insured to organizations for the underprivileged as of 2023:NT$15.84 million

Treating Customers Fairly

Cathay Century Insurance insists on the philosophy of “customer-orientated approach” and “Cathay Century Insurance will be there wherever the customer needs” as the highest standard of customer service, established the “Treating Customers Fairly Working Group”.

Diverse Communication and Grievance Channels
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Cathay Century Insurance uses digitization and multiple communication channels to review the protection of customer rights and benefits.
Treating Customers Fairly
01
In 2023, Cathay Century Insurance ranked 3rd among the top 5 property insurance companies in terms of the grievance rate recorded in the Ombudsman Institution for the year (ranked from low to high).