Message from the Chairman

Chairman of Cathay Century Insurance Cheng-chiu Tsai

In the face of extreme climate risks worldwide and the wave of technological innovation, Cathay Century Insurance adheres to the core values of “Integrity, Accountability and Innovation”, adopting an underwriting strategy that emphasizes both quality and quantity while providing premium customer services to demonstrate operational resilience in a competitive market.

Thanks to the concerted efforts of all of our employees, Cathay Century Insurance generated NT$39.5 billion in premium income, an increase by 7.5%. The company's market share was 13.8%, up 0.2% from last year, placing us firmly in second place within the industry.

Cathay Century Insurance was ranked in the top 25% of insurers in the Financial Supervisory Commission's Fair Customer Treatment Principles Evaluation for two consecutive years.

With a rigorous financial structure and robust risk management, Cathay Century Insurance earned recognition from international credit rating agencies in 2025, with a “ twAA+” rating from Taiwan Ratings, an “A-” rating from S&P, an “A2” rating from Moody's, and an “A” rating from AM Best. While pursuing increased efficiency, the company adheres to a “customer-oriented” service philosophy, enabling customers to experience the care and value of Cathay Century Insurance at every point of contact. For this reason, Cathay Century Insurance was ranked in the top 25% of insurers in the Financial Supervisory Commission's “Fair Customer Treatment Principles Evaluation” for two consecutive years.

Cathay Century Insurance is committed to advancing key sustainability actions aligned with the Group’s three sustainability pillars—climate, health, and empowerment.

Extreme weather events and climate change have caused significant disasters worldwide, exerting a profound global impact on the environment, society, and corporate governance, and posing unprecedented challenges to various industries. As part of the company’s aspiration to be a sustainability leader within the non-life insurance industry, Cathay Century Insurance strives to strengthen business adaptability and resilience by harnessing its core competencies of “insurance protection and loss control”, while committing to and advancing key sustainability actions in alignment with the Group’s three pillars of sustainability—“climate, health, and empowerment.

Cathay Century Insurance integrates ESG principles into its products and digital transformation strategies to deliver customer-centric insurance services.

In 2017, Cathay Century Insurance became the first non-life insurance company in Taiwan to voluntarily comply with the United Nations’ “Principles for Sustainable Insurance (PSI).” Since then, Cathay Century Insurance has incorporated responses to ESG issues into product life cycles and subsequently introduced green sustainability linked insurance products, upholding a“customer-centric” philosophy throughout the company's digital transformation strategies. In marketing, underwriting, and customer service processes, Cathay Century Insurance provides the company's sales agents with smart insurance tools and promote digital claims, while providing customers with intelligent scenario-based recommendations and using personalized recommendation mechanisms to perform real-time analysis of customer needs. Leveraging the company's expertise in loss control, Cathay Century Insurance also engages with campuses to promote the company's campaign series on accident prevention. Each year, Cathay Century Insurance regularly hosts loss control seminars in an effort to address the impact of specific risks on corporate sustainability and disaster prevention, helping to strengthen society’s disaster response capabilities and resilience.

Cathay Century Insurance received the Taiwan Corporate Sustainability Awards (TCSA), including three Leadership Awards, and the Sustainability Report- Platinum Award for the second consecutive year.

Furthermore, Cathay Century Insurance has received multiple recognitions for the company's proactive response to international sustainability advocacies and issues, including: ranking, for the first time, in the top 25% of institutions in the Second Sustainable Finance Evaluation; receiving the “Silver Award” at the 2025 Asia- Pacific Sustainability Action Awards (APSAA) and Taiwan Sustainability Action Awards (TSAA); and being honored with the Taiwan Corporate Sustainability Awards (TCSA), including three Leadership Awards. In addition, in August of the same year, Cathay Century Insurance published the company's fifth“Sustainability Report”, presenting the company's sustainability actions across three major dimensions— environment, society, and corporate governance—which also underwent third- party independent assurance, and received the TCSA “Sustainability Report- Platinum Award” for the second time.

Cathay Insurance (Vietnam) celebrated its 15th anniversary in 2025, while Cathay Insurance (China) achieved steady profit growth through its digital business expansion.

Considering the fact that Southeast Asia has been the focus of the Group's overseas strategic expansion in recent years, Cathay Insurance (Vietnam) Co., Ltd. undertook a series of business expansions. The year 2025 marks the 15th anniversary of Cathay Insurance (Vietnam), an important business milestone for the company, and also coincides with the hosting of an important conference for the Vietnamese insurance industry—the “Vietnam Insurance Summit 2025”, themed “Strategic Development of the Insurance Industry in the Explosive Era of AI and New Technologies”, which lays a solid foundation for the future development and brand of Cathay Insurance (Vietnam). Cathay Insurance (Vietnam) will continue to focus on and actively embrace AI and new technologies to provide customers with more innovative and efficient products and services. At the same time, the company will continue to work closely with government regulatory authorities and the Insurance Association of Vietnam to jointly address industry challenges and ensure the sustainable development and operation of Cathay Insurance (Vietnam). In China, Cathay Insurance (China) has vigorously developed its Internet services ever since its strategic partnership with the Ant Group, with profits growing steadily. In the future, Cathay Century Insurance will continue to strengthen overseas local operations and digital transformation to expand market scale and stabilize profits.

Looking ahead to 2026, Cathay Century Insurance will face challenges and opportunities from the intensifying impacts of climate change, demographic changes due to population aging and low fertility rates, and the revolution of generative AI. In response, Cathay Century Insurance will operate the company's business at a steady pace, focusing on “technological innovation and efficiency enhancement.” By using current digital data applications and AI technologies, Cathay Century Insurance will engage in technological innovation to improve operational efficiency, and adhere to a value-oriented approach to continuously improve the company's business quality and structure, thereby striving for continuous business and profit expansion in pursuit of the company's annual goal of “growing beyond

Lastly, on behalf of all colleagues at Cathay Century Insurance, I would like to express the company's heartfelt gratitude for the longstanding support and assistance of the competent authorities and all customers.